:root{--paper:#f2f2f1;--card:#fff;--ink:#0f0f0f;--muted:#6e6e6e;--soft:#b4b4b4;--line:#e6e6e6;--forest:#0f0f0f;--forest-2:#2a2a2a;--sage-2:#f0f0ee;--accent:#0f0f0f;--danger:#b25a50;--danger-bg:#f8ebe8;--warn:#9a733e;--warn-bg:#f7f0e3;--ok:#39705d;--ok-bg:#e8f1ed;--info:#3d6ea5;--info-bg:#e9f0f7;--shadow:0 10px 30px rgba(15,15,15,.05);--radius:16px;--radius-sm:11px }*{box-sizing:border-box;margin:0;padding:0}body{background:var(--paper);color:var(--ink);font-family:Manrope,-apple-system,BlinkMacSystemFont,Segoe UI,Arial,sans-serif;font-size:14px;line-height:1.45}button{font:inherit}.app{display:grid;grid-template-columns:248px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;padding:27px 18px 20px;background:#0f0f0f;color:#fff;display:flex;flex-direction:column}.brand{padding:0 10px 25px;border-bottom:1px solid 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rgba(255,255,255,.1)}.brand-sub{display:none}.side-group{display:flex;gap:4px;margin-top:8px;overflow-x:auto;scrollbar-width:none;-webkit-overflow-scrolling:touch;padding-bottom:2px}.side-group::-webkit-scrollbar{display:none}.side-label{display:none}.side-footer{display:flex;align-items:center;gap:8px;border-top:0;padding-top:8px;flex-wrap:nowrap;overflow:hidden}.live{font-size:9px;white-space:nowrap}.side-user{flex-direction:row;align-items:center;gap:6px;min-width:0;overflow:hidden}.side-user b{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-user span{display:none}.side-logout{width:auto;margin-top:0;padding:5px 9px;font-size:10px;flex-shrink:0}.side-btn{width:auto;white-space:nowrap;padding:7px 10px;font-size:12px}.side-count{margin-left:4px}.main{padding:18px 16px 50px}.grid-2{grid-template-columns:1fr}}@media (max-width:760px){.grid-kpi{grid-template-columns:1fr 1fr}.form-grid,.detail-grid{grid-template-columns:1fr}.topbar{flex-direction:column;align-items:flex-start}.modal-backdrop{padding:12px}.modal{padding:18px;max-height:94vh}}@media (max-width:480px){.grid-kpi{grid-template-columns:1fr}h1{font-size:25px}}.alerts-panel{background:var(--warn-bg);border:1px solid #e8d9b8;border-radius:10px;padding:10px 14px;margin-bottom:14px}.alerts-head{display:flex;align-items:center;gap:8px;font-size:12px}.alerts-icon{color:var(--warn);font-size:15px;line-height:1}.alerts-head strong{color:var(--warn)}.alerts-sub{color:var(--muted);font-size:11px;flex:1}.alerts-dismiss-all{margin-left:auto;font-size:11px;color:var(--muted);background:none;border:none;cursor:pointer;padding:2px 4px}.alerts-dismiss-all:hover{color:var(--ink)}.alerts-list{margin-top:8px;display:flex;flex-direction:column;gap:5px}.alert-item{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid #e8d9b8;border-radius:7px;padding:7px 10px;font-size:12px}.alert-num{font-size:10px;font-weight:850;letter-spacing:.5px;color:var(--muted);min-width:70px}.alert-client{flex:1;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.alert-age{color:var(--danger);font-size:11px;font-weight:700;white-space:nowrap;margin-right:4px}.alerts-close{background:none;border:none;cursor:pointer;color:var(--soft);font-size:16px;padding:0 4px;line-height:1}.alerts-close:hover{color:var(--danger)}.mention-wrap{position:relative}.mention-wrap textarea{width:100%}.mention-dropdown{position:absolute;bottom:calc(100% + 4px);left:0;min-width:220px;background:#fff;border:1px solid #d6d6d4;border-radius:10px;box-shadow:0 4px 18px #0000001f;padding:4px;z-index:200;list-style:none;margin:0}.mention-dropdown li{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;border-radius:7px;cursor:pointer;font-size:12px}.mention-dropdown li:hover,.mention-dropdown li.active{background:var(--soft)}.mention-name{font-weight:700;color:var(--ink)}.mention-role{font-size:10px;color:var(--muted)}.mention-highlight{color:#1d6bf3;font-weight:600}.notif-list{display:flex;flex-direction:column;gap:8px}.notif-item{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:14px 16px;background:#fff;border:1px solid var(--line);border-radius:10px;cursor:pointer;transition:.15s}.notif-item:hover{border-color:#c4c4c0;background:#fafaf8}.notif-item.unread{border-left:3px solid #1d6bf3;background:#f5f8ff}.notif-body{flex:1;min-width:0}.notif-msg{font-size:13px;font-weight:600;color:var(--ink);margin-bottom:4px}.notif-meta{display:flex;gap:10px;flex-wrap:wrap}.notif-ticket{font-size:11px;color:var(--muted)}.notif-time{font-size:11px;color:var(--soft)}.notif-dot{width:8px;height:8px;border-radius:50%;background:#1d6bf3;flex-shrink:0;margin-top:4px}